Refund Policy
Refund Policy
Genesis Beauty Company
Effective Date: 6/1/2021
At Genesis Beauty Company, we are committed to providing exceptional service and high-quality products. To ensure transparency and satisfaction, please review our refund policy below:
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1. Product Returns
• Eligibility: Unopened, unused retail products may be returned within 30 days of the original purchase date.
• Condition: Items must be returned in their original packaging and in saleable condition.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
• Exclusions: Opened, used, or damaged products are not eligible for return.
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2. Packages & Services
• Rendered Services: Due to the personalized nature of our treatments, no refunds will be issued for any services or packages that have already been provided.
• Prepaid Packages: Prepaid packages are non-refundable once any portion of the package has been used.
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3. Additional Notes
• Refunds for eligible product returns will be issued to the original payment method.
• Genesis Beauty Company reserves the right to refuse a return if the item does not meet the above conditions.
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Questions or Concerns?
If you have questions regarding this policy or need assistance with a return, please contact us:
Genesis Beauty Company
📍 700 Summit Drive West, Wimberley, TX, USA
📞 512-596-9997